These terms describe the requirements for Lustrio’s own SMS/MMS program when enabled. There is no SMS enrollment form here, and reading this page does not subscribe you.
Program and sender
The sender for Lustrio’s own program is Lustrio. With your specific consent, messages may concern your Lustrio enquiry, support request or account. Product news and promotional messages require a separate express written opt-in describing that purpose.
Messages from a cleaning or other service business using Lustrio are that business’s program. The business must identify itself and provide its own disclosures and consent process. These terms do not enroll you in, or transfer consent to, any customer business’s program.
Voluntary, specific consent
Before recurring messages begin, the opt-in must tell you the sender, subject, expected frequency, charges and how to stop. Consent must be affirmative and recorded. Consent to promotional SMS is not a condition of buying a product or service.
Providing a phone number, contacting us by email or accepting general website terms does not constitute SMS consent. Permission for one sender or purpose cannot be reused for another. If you initiate a text conversation, replies may address that request; that exchange does not enroll you in recurring or promotional messages.
Frequency and charges
Message frequency varies based on the program you expressly join and your interactions. Messages may be recurring within that scope. The opt-in will disclose any program-specific frequency before enrollment. Message and data rates may apply. Your mobile provider determines your applicable charges.
Stop messages
For an activated Lustrio SMS/MMS program, reply STOP to the sending number to unsubscribe. You may receive a final confirmation of the opt-out. Further program messages will stop unless you give fresh consent to enroll again.
You may also request an opt-out through hello@lustrio.ai. If you receive messages from another business, reply to that business’s sending number or contact it directly.
Help and delivery
For assistance with an activated program, reply HELP or email hello@lustrio.ai. For messages sent by a service business, use the support contact in that business’s message or terms.
Carriers are not liable for any delayed or undelivered messages. Delivery depends on carrier coverage, device compatibility and provider availability. SMS/MMS is not an emergency service.
Privacy and contact
Our Privacy Policy explains information handling and our restrictions on sharing mobile information and consent. Our Terms of Service explain website and business use. Contact Lustrio at hello@lustrio.ai for questions about these terms.