This Privacy Policy explains how Lustrio Technologies LLC (“Lustrio,” “we,” “us”) handles personal information on lustrio.ai and in enquiries, support conversations and authorized development previews. Lustrio is building an AI-powered CRM and revenue operating engine for recurring service businesses. Public platform access and live messaging are not offered through this website today. The Google Maps address assistance section also covers that feature in the Lustrio application, including authorized previews.
Information we handle
If you email us, we receive the information you choose to send, such as your name, email address, business details and message content. Please do not send passwords, payment card details or sensitive customer records in an initial enquiry.
Our hosting provider may process ordinary request and security records, including IP address, browser information, requested pages and access times, to deliver and protect the website. This site does not include advertising trackers or an SMS sign-up form. It uses Cloudflare Web Analytics to measure visits and page performance. See Cloudflare’s Web Analytics documentation for information about that service’s data collection.
In an authorized platform preview, a participating business may provide customer contact details, communication history, quotes, jobs, invoices or related business records. We handle those records for that business under the applicable preview or service agreement. This website does not authorize us to import records or activate customer messaging.
Google Maps address assistance
When enabled in the Lustrio application, Google Maps Platform provides optional address autocomplete. As you type in the address search field, your browser sends that search text to Google to request suggestions, before you save the form. Selecting a suggestion sends a request for its address details. These requests use a temporary session identifier and a Google Place ID for the selected result. Google also receives technical information such as your IP address, browser information and the application’s origin. This feature does not request your device’s precise location.
Lustrio does not add customer names, contact details, notes or the separate apartment/unit field to autocomplete requests. Avoid entering those details in the address search field. You can choose manual entry before searching; manual entry does not send address searches to Google.
When you save a form, Lustrio stores the address fields you submit: street address, apartment or unit, city, state or region, postal code and country. You can review and edit these fields. Addresses may be entered manually or with autocomplete assistance; a saved address does not establish that Google supplied or validated it. This integration does not store Google coordinates, Place IDs, suggestion lists or raw Google responses in Lustrio’s saved records. Suggestions and result identifiers are used temporarily in the browser to complete the search. Saved address fields follow the retention and request provisions below.
Google processes information received through this feature under the Google Privacy Policy, which is incorporated by reference for this feature. Google’s use and retention of that information are governed by its policy, including its use to provide and improve Google services; they are not limited to Lustrio’s retention practices. See also the Google Maps/Google Earth Additional Terms of Service.
How we use information
We use information to answer enquiries, provide requested support, operate authorized previews, maintain security and meet applicable obligations. We do not treat an enquiry or a phone number supplied to us as permission for promotional SMS.
We do not use customer records supplied by one business to market another business. AI capabilities described on the website are planned scope; describing them does not mean that visitor enquiries or business records are currently sent to an AI model.
Messaging choices
Any future Lustrio SMS/MMS program requires a separate, voluntary opt-in identifying Lustrio and the message purpose. Message frequency varies with the program and your requests; recurring messages may be sent only within the consent you provide. Message and data rates may apply.
For an activated program, reply STOP to end messages or HELP for assistance. You can also contact hello@lustrio.ai. See our Messaging Terms for the full disclosures. Browsing this site, emailing us or supplying a phone number does not enroll you.
A service business using Lustrio communicates under its own identity and consent. Its customer notices and messaging terms must identify that business. Permission to receive messages from that business does not grant Lustrio permission to send its own marketing.
Retention and security
We keep information for as long as reasonably needed for its purpose, the relevant agreement, security and applicable legal obligations. We use reasonable safeguards appropriate to the information. No website or transmission method can guarantee complete security.
Your requests
Contact hello@lustrio.ai to ask about access, correction or deletion of your information, or to withdraw communications consent. Rights and exceptions depend on applicable law. We may verify your identity before acting on a request.
If your information belongs to the records of a business using Lustrio, contact that business first. It determines how its customer records are used; we can assist it under the relevant agreement.
Audience, updates and contact
Lustrio is intended for business users and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can address it.
We will post policy changes here and update the date above. Material changes to an active service or messaging program will be communicated as required. Privacy enquiries: hello@lustrio.ai.